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Parts Plus

A couple of weeks ago Eric, our VP of Sales, was traveling with our South Texas Territory Manager. He provided me with the following report from the field:

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Importance of Customer Service

This story was relayed to me by one of my Territory Managers, so I can’t take credit for it, but I wanted to share.

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Customer Service -- Good and Bad

I believe in Customer Service. I believe that if you make a customer happy, they’ll come back. Bend over backwards for them and they will never leave. Part ways on bad terms and you may never see them...

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Another satisfied customer

It is always great to walk in and read this in my inbox first thing in the morning.

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Above and Beyond

Sometimes customers get taken care of and I don’t even know about it until after the fact. Land Pride takes such great pride in good customer service that I often don’t even need to get involved....

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